FAQs

Question: Why is there a Fry Fire District and Sierra Vista Fire Department?

Answer: The Fry Fire District was established in 1965 to cover the areas outside the city limits. In 2010, the Fry Fire District and City of Sierra Vista entered into an agreement to provide Fire and Emergency Medical Services to all of our citizens by dispatching the closest available unit to your emergency.

Question: Why does a fire engine respond with an ambulance, isn’t that a waste of taxpayer funds?

Answer: An ambulance responds with only two-personnel and many times the additional personnel from the fire truck is needed to assist with the medical emergency such as an cardiac arrest event or automobile accident.

Question: Why is it that I pay Arizona Fire District Assistant Tax (FDAT) when I live in the city?

Answer: It is the common assumption of many residents that paying the FDAT (Fire District Assistance Tax) pays for your fire protection; however, it does not. The FDAT provides that you will receive rescue services anywhere in the State of Arizona on any highway, street or roadway.  FDAT is shared by all fire districts in Arizona to assist with the response of emergencies to areas outside established fire district boundaries for rescue services only. In fact, every homeowner in the state pays the FDAT, to include city residents.

Question:  Why did I receive a bill for an ambulance ride?  I thought my taxes took care of that.

Answer: Fire taxes pay for fire protection services only.  All Emergency Medical Calls are billable to the patient or the patient’s insurance company.  The rates are set by the Arizona Department of Health Services.

Question:  Why did I receive a bill for ambulance when I have insurance?

Answer: The most likely answer to this question is that the crews were unable to obtain this information during the emergency call.  The second most likely reason is that we had old insurance information on the call (if you have been previously transported).  If all of the insurance information is correct and you received a bill, it is because we have not heard back from the insurance company and you received a bill for follow up purposes.

Question:  Why does my bill show insurance information that I no longer have?

Answer: Due to the fact that our information is often obtained by the hospital, if you were there in the past and there is old information on your file, we would be given that information as our crews are not able to stay at the hospital to wait for updated information.  You may also see old information if you were previously transported by the Fry Fire District.  Because we have that information attached to your account, we cannot delete it; however, it is marked in our system as not being a current insurance.

Question:  May I pay my ambulance bill online or over the phone?

Answer: At this time, we do not have the capability to accept credit/debit cards.  All payments must be mailed in or brought to our office.  We currently accept personal checks, cashier checks, money orders or cash.

Question:  What are your hours?

Answer: Our administrative office is open Monday-Friday, 8am-5pm.  Our suppression staff is on 24/7.  If you are trying to reach the fire staff and there is no answer, it is likely due to them being out on an emergency call.  If you have an emergency, please call 911.